Shipping policy

VIBOSAUR – Shipping Policy

At VIBOSAUR, we are committed to delivering high-quality products to you in a timely and reliable manner. Please review our shipping policy below for complete details.

1. Order Processing Time

All orders placed on VIBOSAUR are processed within 1–3 business days after successful payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

In case of high order volumes or unforeseen circumstances, processing may take slightly longer. Customers will be notified in such cases.

2. Shipping & Delivery Timeline

Once your order is dispatched, it will be delivered within 7 to 12 business days, depending on your location and logistics availability.

Estimated delivery time includes:

  • Order verification

  • Quality checks

  • Packaging

  • Transportation

Please note that delivery timelines may vary due to weather conditions, courier delays, or regional restrictions.

3. Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout before payment.

We may offer free shipping on selected products, promotions, or order values, which will be communicated on the website.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp.

You can use this tracking number to monitor the status of your delivery through our courier partner’s website.

5. Delivery Locations

Currently, VIBOSAUR delivers to most locations across India.

For remote or restricted areas, delivery timelines may be extended.

6. Incorrect Address or Failed Delivery

Please ensure that your shipping details are accurate at the time of placing your order.

VIBOSAUR is not responsible for delays or non-delivery caused due to:

  • Incorrect address

  • Incomplete information

  • Unavailability of the recipient

In such cases, re-shipping charges may apply.

7. Delayed or Lost Shipments

While we work closely with our logistics partners to ensure timely delivery, delays may occur due to external factors.

If your order has not arrived within 12 business days, please contact our support team, and we will investigate the issue promptly.

In case of confirmed lost shipments, suitable resolution will be provided as per our policy.

8. Damaged or Missing Items

If you receive a damaged, defective, or incomplete product, please contact us within 48 hours of delivery with:

  • Order ID

  • Product images/videos

  • Description of the issue

Our team will review the case and arrange a replacement or refund as applicable.

9. International Shipping (If Applicable)

Currently, international shipping is subject to availability.

Custom duties, taxes, or import charges (if any) are the responsibility of the customer.

10. Customer Support

For any shipping-related queries, feel free to contact us:

📧 Email: thuscover@gmail.com
📞 Phone/WhatsApp: +91-8447593935
🕒 Support Hours: Monday to Saturday | 10 AM – 6 PM

Policy Updates

VIBOSAUR reserves the right to update this Shipping Policy at any time without prior notice. Changes will be reflected on this page.